EDF Energy Contact Number 0800 056 6341

Phone EDF Energy’s contact number 0800 056 6341 to discuss their gas and electricity services, your bill, or another customer service matter.

EDF Energy is UK’s leading generator of low carbon electricity. This shows that they are concerned about the environment that we share and that they deem themselves accountable for how they contribute to carbon emissions. This reverence of the environment and to their business is reflected in their vision of producing “better energy” that “everyone can feel better about”.

If you’re in the UK and would want to speak to them about their services and about your account, then you can contact them at 0800 056 6341 for free. If you want to take a look at their help section or ask a question, then you can visit this page here: https://edfenergyuk.custhelp.com/app/home or here: http://www.edfenergy.com/for-home/help-support/help-centre

The questions here are categorized into: General, Billing & Payments, MyAccount, Meter reading, Prepayment and Moving Home. Under each category, there are more sub-categories that you can choose from. After selecting one that resembles your own question, then you are shown a pre-written solution to the problem. If you are not fully satisfied by the answer shown you, then you can live chat with a customer service rep here: https://www.edfenergy.com/for-home/help-support/contact and by clicking on the “Live Chat” box to the right.

You can also contact them on the phone at the following numbers for the specific reasons indicated:

  • If you’ve an emergency relating to your household or business gas supply, phone the National Gas Emergency Service on 0800 111 999 . This number operates 24/7, contact it if you suspect or are witness to a gas emergency such as a gas leak.
  • New EDF Energy customers should phone 0113 820 7117 if on a mobile phone, or the freephone number 0800 096 4063.

Existing customers:

Queries about your EDF Energy account to this contact number 0800 056 7777.

For enquiries about setting up direct debit payments to your account, phone this number 0800 096 2260.

For 24 hour Bills payment and automated meter reading, phone 0800 015 1736.

For independent advice on energy debt advices, call 0808 156 6666 from a landline, or 0300 330 0519 from a mobile phone.

EDF Pay as You Go enquiries may be sought on this contact number 0800 015 1733.

If your fixed tariff is close to ending, phone EDF Energy 0800 096 7355.

The priority Services helpline can be contacted on this number 0800 269 450.

Text telephone enquiries should go to 0800 096 2929.

If you’re calling overseas – +44 (0) 113 820 7117.


If you want to contact EDF Energy with a complaint or negative feedback, then you can call their Complaints Resolution Team at 0800 051 1643 or email them at complaintresolutionmanager@edfenergy.com.

You can also send EDF Energy a letter of complaint to:

FREEPOST EDF ENERGY – Complaints Resolution Manager


If however you wish to discuss your complaints face-to-face with their complaints advisers then you can drop by at any one of their offices:

Hove office:

EDF Energy, 329 Portland Road, Hove, BN3 5SU.

Worthing office:

EDF Energy, Southdown View Road, Worthing, BN14 8NL.

Plymouth office:

EDF Energy, 334 Outland Road, Manadon, Plymouth, Devon, PL3 5TU.

Exeter office:

EDF Energy, Gadeon House, Grenadier Road, Exeter Business Park, Exeter, EX1 3UT.

Sunderland office:

EDF Energy, Endeavour House, Victory Way, Doxford, International Business Park, Sunderland, SR3 3XL.